Frequently Asked Questions

 

To better assist your training needs, we have compiled a list of some of the more commonly asked questions, and then provided their answers.  Please explore below.

 

To access the online training seminar through the NFSA Learning Institute website, sign into the www.NFSA.org website by clicking on the sign-in link at the upper right of the NFSA homepage. Then select “My NFSA” from the navigation bar, selecting the Distant Learning login from the drop down menu. On the Distant Learning page, simply select the log in link near the middle of the page. You must ensure your popup blockers are off to access this link.

Should you have any issues accessing the online training classes, please contact Holly Garvey, Training Coordinator at garvey@nfsa.org.

Are Tech Tuesday registrations limited to just the person registered?

Currently, Tech Tuesdays are designed for multiple people to be able to watch at one time.

Within the online training program, there is link to record all the participants watching. An email transcript is then provided to the registered participants email, identifying each of the participants, the seminar title and total contact hours.

This email transcript can typically be used for documentation of completion in lieu of a certificate. However, should individual certificates be required, a $10 administrative fee is charged for each certificate.

To request a certificate, forward the email transcript to seminars@nfsa.org, noting the individuals needing certificates. An invoice will be generated and once paid, certificates will be provided.

 

How do I get a certificate after a Tech Tuesdays presentation?

Within the online training program, there is link to record all the participants watching the presentation. An email transcript is then provided to the registered participants email, identifying each of the participants, the seminar title and total contact hours.

This email transcript can typically be used for documentation of completion in lieu of a certificate. However, should individual certificates be required, a $10 administrative fee is charged for each certificate.

To request a certificate, forward the email transcript to seminars@nfsa.org, noting the individuals needing certificates. An invoice will be generated and once paid, certificates will be provided.

 

What if I miss the Tech Tuesday presentation?

One of the biggest benefits of NFSA’s Tech Tuesdays presentation is the opportunity for live question and answers.  However, if you miss the live presentation, Tech Tuesdays are recorded, including the questions and answers asked during the presentation, and posted online by the end of the day of broadcast.  The recorded video can be viewed using the same log in procedures as the live version.

How do I request a certificate from a past seminar?

Certificates are provided at the completion of in class seminars.  If a certificate is lost, an electronic copy will be provided at an administrative fee of $10.00 per certificate.

 

How do I get a certificate after a Tech Tuesdays presentation?

Within the online training program, there is link to record all the participants watching the presentation. An email transcript is then provided to the registered participants email, identifying each of the participants, the seminar title and total contact hours.

This email transcript can typically be used for documentation of completion in lieu of a certificate. However, should individual certificates be required, a $10 administrative fee is charged for each certificate.

To request a certificate, forward the email transcript to seminars@nfsa.org, noting the individuals needing certificates. An invoice will be generated and once paid, certificates will be provided.

What is NFSA’s cancellation policy?


Cancellation of one, two and three day classes

The cancellation policy for all seminars which are one, two or three days in length allows for a full refund if cancelled within seven days of the event start date.  There is no refund for cancellations made within the seven day period.

However, if a registrant is unable to attend, a registration can be transferred to another individual at any time, including the day of the seminar.  To transfer a registration, please email the request to seminars@nfsa.org.


Cancellation of the two week Layout Technician Training seminar

The cancellation policy for the two week Layout Technician Training seminar is as follows:

  • If cancelled more than 21 days before the start of the program a full refund is provided.
  • If cancelled within 21 days of the event start date, a $250 administrative fee will be charged and the remaining amount will be refunded.
  • If the registration is rescheduled within 21 days of the class start date up to one day prior to the class start date, a $150 administrative fee will be charged in addition to the class fee.
  • If the registration is not rescheduled at least one day prior and the participant does not show up for class, no refund is provided.

*Please note when traveling from distances, there is always the possibility a seminar may be cancelled. You may want to wait when booking flights or hotels or purchase refundable tickets. Notice of a canceled seminar is usually 2 weeks prior to start date. NFSA will NOT reimburse for any travel fees.

Does NFSA training qualify for continuing education credits.

Yes!  NFSA training, online and in class, are approved for NICET credits.  NFSA Tech Tuesday online presentations and all in class seminars are also approved through ICC.

NFSA training is accepted by most state and local jurisdictions for continuing education credits.  If you have a question on whether NFSA training is accepted in your area, please contact your NFSA Regional Manager

Can I pay for a seminar by check?

Yes!  To pay by check, simply complete the registration form in its entirety.  When you come to the payment screen, select “Pay by Check”.  This will automatically register you for the seminar and provide an invoice for your records.

 

If you have any questions that have not been raised here, please contact Holly Garvey (garvey@nfsa.org) who will be able to help out further.